Windows 10 unusable after ProfileUnity Client tools are installed with Unidesk

Product: ProfileUnity-FlexApp

Product Version: 6.5.x

Expires on: 365 days from publish date

Updated: February 09, 2017



After installing ProfileUnity client on the VM or after recompose. The windows 10 machine is not accessible for logon. "Please Wait" window is showing when connected to the VM console.

When Alt-Ctrl-Del is sent to machine to input user name. The Windows logon field never presents itself, thus stopping user from supplying login credentials. 

Note: This might be also affecting windows 7 machines with Unidesk.


"Unidesk Image Preparation Utility" is installed on the base.

No logon, the machine displays "Please Wait" screen but never progresses further. This is BEFORE user enters credentials in VM Console.

Installed software:

Possible Resolution(s): 

ProfileUnity can't be fully installed with FlexApp DIA module on top of other 3rd Party layering software. 

Install ProfileUnity without FlexApp DIA (Containter) Service.

Modules which will not function in ProfileUnity after implementing steps below:

  • FlexApp DIA - Departmental Installed Applications

Step 1)  Stop ProfileUnity Services from installing:

Edit: ...\Netlogon\ProfileUnity\LwL.ProfileUnity.Client.Startup.exe.config and Change following two sections of the configuration file:


        <setting name="InstallContainerService" serializeAs="String">




Step 2) Reinstall ProfileUnity client.

a) If the client is installed on the base image. 

  1. Run this commands in elevated cmd:
  2. \\domain\netlogon\profileunity\LwL.ProfileUnity.Client.Startup.exe /uninstall
  3. \\domain\netlogon\profileunity\LwL.ProfileUnity.Client.Startup.exe
  4. Snapshot/Recompose.

b) If the client tools are installed with GPO

  •     Refresh your pool(s)
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