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VDI desktop with Trend Micro OfficeScan freezes after login.

Product: ProfileUnity-FlexApp

Product Version: 6.5+

Expires on: 365 days from publish date

Updated: March 8, 2017

 

Problem:

After logging to a desktop, the desktop freezes and becomes unresponsive for 10-60 seconds.

 

Symptoms:

 

Trend Micro OfficeScan Antivirus is installed on the machine. No AV Exclusions are in place.

 

Possible Resolution(s):

1) Please add all ProfileUnity exclusions from this ProfileUnity KB to Trend Micro:

Antivirus Slows Logon While Scanning Of ProfileUnity Program Files And Directories.

2) Disable “Unauthorized Change Prevention Service” in Trend Micro Management Console.

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