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ProfileUnity console error: "Impersonation failed due to LogonUser"

Product: ProfileUnity

Product Version: 6.5 and newer

Expires on: 365 days from publish date

Updated: November 30, 2017

 

Problem: 

Domain user logging in to a ProfieUnity can't login because of an error: "Impersonation failed due to LogonUser" 'username'

 

Symptoms:

Error from the ProfileUnity console log at "C:\Program Files (x86)\Liquidware Labs\ProfileUnity\logs"

2017-11-28 11:12:21 [61] WARN  - ProfileUnity.WindowsManagement.Exceptions.ImpersonateException: Impersonation failed due to LogonUser 'username'.
  at ProfileUnity.WindowsManagement.Security.Impersonation.Token..ctor(ILogManager logManager, String username, String password, String domain)
  at ProfileUnity.WindowsManagement.Security.Impersonation.Impersonator.Impersonate()
  at ProfileUnity.Web.Modules.Main.Api.Server.ServerModule.GetAbout()
2017-11-28 11:12:22 [35] ERROR - System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 54.231.81.226:443
  at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
  at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
  --- End of inner exception stack trace ---
  at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)
  at System.Net.WebClient.DownloadString(Uri address)
  at ProfileUnity.Host.Update.RemoteUpdateManager.CheckStatus()
  at ProfileUnity.Web.Modules.Main.Api.Server.UpdateModule.GetUpdate()
2017-11-28 11:12:22 [35] ERROR - WebMessage Error: Could not connect to remote server to determine if an update is available.
2017-11-28 11:12:45 [84] ERROR - Marshal error code: 0

Possible Resolution(s):

Grant admin rights to the ProfileUnity server:

Add the user to local administrator group on the server where ProfileUnty is installed.

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