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Windows 10 Feature Update via SCCM always fails when ProfileUnity client is installed

Product: ProfileUnity          

Product Version: 6.5 and above

Expires on: 365 days from publish date

Updated: December 4, 2017

 

Problem: 

Windows 10 Feature Update via SCCM always fails when ProfileUnity client is installed

 

Symptoms:

When using SCCM to push out Windows 10 Feature Update standalone package instead of using Windows Update to perform the upgrade, the process always fails.  The same issue does not occur if ProfileUnity client is not installed or uninstalled.

 

Solution:

ProfileUnity client contains several services and system level components, and some of the components interfere with the offline Windows Update operation.  Those components are "cbfltfs4," our file system minifilter driver, and "cbreg," our registry kernel driver.  They need to be disabled prior to the upgrade operation.

 

Here are the steps you may follow to push out the update via SCCM:

  1. Use the Command Line task to run "sc config cbfltfs4 start= disabled"
  2. Use the Command Line task to run "sc config cbreg start= disabled"

  3.  

    Use the Restart Computer task to force a restart

  4. Use the Upgrade Operating System task to apply the required Operating System Upgrade Package

  5. Use the Command Line task to run "sc config cbfltfs4 start= auto"

  6. Use the Command Line task to run "sc config cbreg start= auto"

  7. Use the Restart Computer task to force a restart

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