Product: Stratusphere FIT/UX
Product Version: 6.6.1-1, 6.6.1-2
Expires on: 365 days from publish date
Updated: Feb 1, 2023
Problem:
- Report data stops coming in and pending reports keep increasing
- /var/log/ and possibly /var/lib/jakarta-tomcat/ fill up to 100% on hub and/or collector
Possible resolution:
First, make sure Local Directory auto-registration is enabled.
Putty into the hub and CID collectors and run the following commands. For on-premises appliances, the user is friend, AWS is ec2-user, and Azure is azureuser or whatever unique username was chosen. If the appliance does not have internet access, you can download the rpm below and WinSCP it over (skip the wget command):
- sudo bash
- wget https://cdn.liquidware.com/stratusphere/hotfix/lwl-collector-backend-1.0.1-80389.noarch.rpm
- rm -f /var/log/tnt/*log* /var/log/httpd/*log* /var/log/messages* /var/lib/jakarta-tomcat/default/logs/*log*
- rpm -Uvh --nosignature lwl-collector-backend-1.0.1-80389.noarch.rpm
- systemctl restart lwl-backend lwl-smx httpd