Product: Stratusphere FIT/UX
Product Version: 6.6.2-2
Expires on: 365 days from publish date
Updated: Apr 5, 2023
Problem:
- Only applies when CAC authentication is enabled in version 6.6.2-2 (see Security Addendum)
- Users are directed to the Stratusphere login page rather than being automatically logged in
- Dashboards are blank
Possible resolution:
Download the rpm below and WinSCP it to the hub. For on-premises appliances, the user is friend, AWS is ec2-user, and Azure is azureuser or whatever unique username was chosen. SSH or console into the hub as that same user and run the following commands. :
- sudo bash
- rpm -Uvh --nosignature lwl-module-stratusphere-api-auth-0.87.1-1.noarch.rpm
- systemctl restart lwl-smx
Open the Stratusphere web UI again and confirm you are automatically logged in after entering your CAC. Navigate to Stratusphere UX > Advanced > Dashboards and verify that they load and are not blank, assuming that you have already collected data from your Connector ID agents.