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How to Collect Logs Using the Diagnostic Tool

Product: ProfileUnity          

Product Version: 6.5.5+ & earlier versions

Expires on: 365 days from publish date

Updated: Nov 8, 2016

 

Problem:

How to collect diagnostic logs

 

Resolution:

Using the diagnostic tool: (6.5.5 and later)

  1. Download the attached Lwl.ProfileUnity.CLient.Diagnostic.zip
  2. Extract to a folder (ex. c:\temp)
  3. After the diagnostic tool has run, open the generated html report, if it has not automatically opened in your default browser. The diagnostic tool will create a zipped file, which includes the diagnostic results and relevant log files, in C:\Program Files\ProfileUnity\Client.NET. 
  4. Send the zipped diagnostic results, GPResult & Report html files to the support engineer that is working with you to resolve your issue. If the results need to be scrubbed of any sensitive information, please see the section below - Scrubbing Sensitive Data

 

Using the diagnostic tool in older versions: Pre-ProfileUnity 6.5.5

  1. From a vdi client session, download Lwl.ProfileUnity.CLient.Diagnostic.zip. See attachment below. 
  2. Unblock the downloaded zip file.
  3. Extract the file to a folder local to the client (downloads) and not to a redirected shell folder.
  4. Within the extracted folder, double click the file labeled "LwL.ProfileUnity.Client.Diagnostic - Double Click me as user"
  5. After the diagnostic tool has run, open the generated html report, if it has not automatically opened in your default browser. The diagnostic tool will also create a zipped file which includes the diagnostic results and relevant log files.  These would reside in same folder you ran the extracted tool from. 
  6. Send the zipped diagnostic results, GPResult & Report html files to the support engineer that is working with you to resolve your issue. If the results need to be scrubbed of any sensitive information, please see the section below - Scrubbing Sensitive Data

 

Scrubbing Sensitive Data:
Using the diagnostic tool in Govt institutions

In certain situations the diagnostic results may need to be scrubbed of sensitive/classified information.

We recommend using an editor like Notepad++ to find replace user names, servers names etc...

Here is an example of how you could use an editor like Notepad++.

  1. Extract the zipped diagnostic results.
  2. Open all the files that were extracted in Notepad++.
  3. Using the Find and Replace feature within Notepad++, search and replace the desired data. Use the option to Replace All in All Opened Documents.
    Please try to replace the data with distinguishable names. For example instead of replacing everything with "Scrubbed", use generic terms like - ProUServer1, VMware CS 2, ServerIP, etc... This will help in identifying components for troubleshooting without revealing anything sensitive.
  4. After scrubbing the files, select the option to Save All.
  5. Zipped the scrubbed files and send the file to the support engineer that is working with you to resolve your issue.
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