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ProfileUnity web service fails to start and generates error

Product: Profileunity-FlexApp

Product Version: 5.5 and above

Expires on: 365 days from publish date

Updated: April 1, 2013

 

Problem: ProfileUnity web service fails to start and generates error

 

Symptoms:

You may see the following in evt logs:

 

Application: ProfileUnity.Host.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Net.Sockets.SocketException

 

Possible Resolution(s):

 

When the ProU server is in the domain the ProU Service try’s to resolve the FQDN (mydomain.com) if this fails the ProU Service will fail to start. You should be able to ping mydomain.com and resolve an IP.

As as a test can you can take the ProU server out of the domain and the service should start.

In the event you have SRV records, that won’t work for the FQDN lookup we are doing, .Net is looking for a host A record. (a Linux backed DNS to AD have SRV records vs HOST).

 

Your workaround would be to create a hosts record and start the service.

mydomain.com (IP of one DC)

 

 

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