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Anti Virus slows logon while scanning of ProfileUnity Program Files and directories.

Product: ProfileUnity

Product Version: 6.8.x+

Expires on: 365 days from publish date

Updated: July 9, 2019

Problem: 

Anti Virus slows logon while scanning of ProfileUnity Program Files and directories.

Symptoms:  

Slow logon, Slow logoff, 7z's are created very slowly on the users file share.

Resolution:

Exclude the following scripts and executables. A full list of these with paths is documented below.

For customers on older versions of ProfileUnity (Before 6.5), this KB might list additional executables which are not existing in your client tools directories. There is no harm adding them to your AV exclusion lists as it will benefit after the client tools get upgraded to newer version of ProfileUnity in the future.

ProfileUnity on network shares: 

\\<domainname>\netlogon\profileunity\:

Note: This is the current deployment path. If unsure, check the ProfileUnity console under Administration (top right)->ProfileUnity Tools->Deployment Path.

  • client.exe
  • ctxinit.exe
  • rdpinit.exe
  • userinit.exe
  • LwL.ProfileUnity.Client.Startup.exe
  • LwL.ProfileUnity.Client.Startup.Update.exe
  • LwL.ProfileUnity.Client.Logoff.exe
  • NDP452-KB2901907-x86-x64-AllOS-ENU.exe

User's home portability directory:

  • \\profileserver\profiles\%username%\Portability 
    • Exclude: *.7z, *.lou, *.lbr *.vhd and *.manifest files located inside. 

DIA software storage location for DIA applications:

  • \\server\share\DIA_APPS\
    • Exclude: *.vhd 

ProfileUnity Temporary directories: 

System Temp Directories:

  • c:\Windows\Temp\ProfileUnity
  • C:\programdata\ProfileUnity\postflight

User Temp Directory

The DIA package and ProfileDisk mount directories:

  • C:\FADIA-T
  • C:\FlexAppDIA-Temp
  • C:\Windows\Temp\flexappdia
  • C:\ProfileDiskMounts

For SMB cache mode and cloud for FlexApp Block level caching:

  • Block cache path = C:\DiskShadowData 

Installed Client Tools to Program Files for exclusion:

Note:  Include the entire path with the file name. Most of the executables are listed below, but may change in future versions.

C:\Program Files\ProfileUnity:

  • C:\Program Files\ProfileUnity\client.exe
  • C:\Program Files\ProfileUnity\ctxinit.exe
  • C:\Program Files\ProfileUnity\rdpinit.exe
  • C:\Program Files\ProfileUnity\userinit.exe

C:\Program Files\ProfileUnity\Client.Net:

  • C:\Program Files\Profileunity\Client.Net\7z.exe (For 6.8 additional folder 7z\x86/x64\7z.exe)
  • C:\Program Files\Profileunity\Client.Net\7za.exe
  • C:\Program Files\Profileunity\Client.Net\LouZip.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.CmdService.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.Configure.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.Service.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.ServiceManager.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.Startup.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.Diagnostic.exe
  • C:\Program Files\Profileunity\Client.Net\lzop.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.FlexAppCleanup.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.LicenseService.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.Notification.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.Shortcut.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.ShortcutCleanup.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.ShortcutImporter.exe
  • C:\Program Files\Profileunity\Client.Net\LwL.ProfileUnity.Client.TokenCache.exe

C:\Program Files\ProfileUnity\Elevation:

  • C:\Program Files\ProfileUnity\Elevation\lwl_elevation_service.exe

C:\Program Files\ProfileUnity\FlexApp:

  • C:\Program Files\ProfileUnity\FlexApp\flusher.exe
  • C:\Program Files\ProfileUnity\FlexApp\JitCut.exe
  • C:\Program Files\ProfileUnity\FlexApp\LwlLogonNotifier.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_process_watcher.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_process_watcher64.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_profile_mgr.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_tray.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_player.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_player64.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_service.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_service64.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_trigger.exe
  • C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_trigger64.exe
  • C:\Program Files\ProfileUnity\FlexApp\msiexec_monitor.exe
  • C:\Program Files\ProfileUnity\FlexApp\msiexec_monitor64.exe
  • C:\Program Files\ProfileUnity\FlexApp\symlink_creator.exe
  • C:\Program Files\ProfileUnity\FlexApp\symlink_creator64.exe
  • C:\Program Files\ProfileUnity\FlexApp\vhd.exe

C:\Program Files\ProfileUnity\FlexApp\ContainterService:

  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\VirtFsService.exe
  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\VirtFsService.exe

 C:\Program Files\ProfileUnity\FlexApp\ContainterService\x64 or 86\Sentinel:

  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64 or 84\Sentinel\LwloSentinel.exe

C:\Program Files\ProfileUnity\Client.Net\hobocopy:

  • C:\Program Files\Profileunity\Client.Net\hobocopy\x64\HoboCopy.exe
  • C:\Program Files\Profileunity\Client.Net\hobocopy\x86\HoboCopy.exe

C:\Program Files\ProfileUnity\Profile:

  • C:\Program Files\ProfileUnity\Profile\ProfileService.exe

C:\Program Files\ProfileUnity\Client.Net\RsyncTools:

  • C:\Program Files\Profileunity\Client.Net\RsyncTools\curl.exe
  • C:\Program Files\Profileunity\Client.Net\RsyncTools\rsync.exe

C:\Program Files\ProfileUnity\Temp\Pupsync (Legacy path):

  • C:\Program Files\ProfileUnity\Temp\Pupsync\rsync.exe

C:\Program Files\ProfileUnity\Tools:

  • C:\Program Files\ProfileUnity\Tools\Refresh.exe
  • C:\Program Files\ProfileUnity\Tools\rsync.exe
  • C:\Program Files\ProfileUnity\Tools\volutil.exe
  • C:\Program Files\ProfileUnity\Tools\wkix32.exe

FlexApp Filter Drivers:

  • C:\Windows\System32\Drivers\Cbreg.sys
  • C:\Windows\System32\Drivers\Cbfltfs4.sys
  • C:\Windows\System32\Drivers\Cbfltfs3.sys
  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\drivers\fs\cbfltfs3.sys
  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\drivers\fs\cbfltfs4.sys
  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\drivers\fs\cbfltfs3.sys
  • C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\drivers\fs\cbfltfs4.sys

When using Citrix VDA 7.1.4 or above.

Add C:\Windows\System32\vds.exe to the trusted program list.

ProfileUnity Console executables on the PU Server:

  • All Exe's in "C:\Program Files (x86)\Liquidware Labs\ProfileUnity" and sub folders
  • All Exe's in "C:\Program Files\RabbitMQ Server" and sub folders
  • All Exe's in "C:\Program Files\MongoDB" and sub folders
  • All Exe's in "C:\Program Files\erl9.1" and sub folders

 

Symantec users, please refer to this KB:

Significant slow logon and logoff with Symantec Endpoint Protection

 

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