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Antivirus slows logon while scanning of ProfileUnity Program Files and directories.

Product: ProfileUnity

Product Version: 6.8.x

Expires on: 365 days from publish date

Updated: June 3, 2020

Problem: 

Antivirus slows logon while scanning of ProfileUnity Program Files and directories.

Symptoms:  

Slow logon, Slow logoff, 7z's are created very slowly on the users file share.

Resolution:

Exclude the following scripts and executables. A full list of these with paths is documented below.

Installed Client Tools Program Files for exclusion:

Note:  Include the entire path with the file name. Most of the executables are listed below, but may change in future versions.

C:\Program Files\ProfileUnity\Client.NET\7z.exe
C:\Program Files\ProfileUnity\Client.NET\7z\x64\7z.exe
C:\Program Files\ProfileUnity\Client.NET\7z\x86\7z.exe
C:\Program Files\ProfileUnity\Client.NET\7za.exe
C:\Program Files\ProfileUnity\Client.NET\LouZip.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.BitwiseAnd.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Cloud.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.CmdRunner.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.CmdService.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Configure.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Diagnostic.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.FlexAppCleanup.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.License.Service.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Logoff.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Notification.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.RSyncPlus.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Refresh.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Service.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.ServiceManager.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Shortcut.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.ShortcutCleanup.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.ShortcutImporter.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Startup.Update.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.Startup.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.TokenCache.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.Client.exe
C:\Program Files\ProfileUnity\Client.NET\LwL.ProfileUnity.TriggerLaunch.exe
C:\Program Files\ProfileUnity\Client.NET\Newprof.exe
C:\Program Files\ProfileUnity\Client.NET\RsyncTools\curl.exe
C:\Program Files\ProfileUnity\Client.NET\RsyncTools\rsync.exe
C:\Program Files\ProfileUnity\Client.NET\hobocopy\x64\HoboCopy.exe
C:\Program Files\ProfileUnity\Client.NET\hobocopy\x86\HoboCopy.exe
C:\Program Files\ProfileUnity\Client.NET\lzop.exe
C:\Program Files\ProfileUnity\Client.NET\sqlite\sqlite3.exe
C:\Program Files\ProfileUnity\Elevation\lwl_elevation_service.exe
C:\Program Files\ProfileUnity\Elevation\lwl_proc_info.sys
C:\Program Files\ProfileUnity\Elevation\lwl_proc_info64.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\Sentinel\LwIoSentinel.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\Sentinel\lwl_proc_info.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\Sentinel\lwl_proc_info64.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\VirtFsService.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\drivers\fs\cbfltfs3.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\drivers\fs\cbfltfs4.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\lwl_proc_info.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\lwl_proc_info64.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\msiexec_monitor.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x64\msiexec_monitor64.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\Sentinel\LwIoSentinel.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\Sentinel\lwl_proc_info.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\Sentinel\lwl_proc_info64.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\VirtFsService.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\drivers\fs\cbfltfs3.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\drivers\fs\cbfltfs4.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\lwl_proc_info.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\lwl_proc_info64.sys
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\msiexec_monitor.exe
C:\Program Files\ProfileUnity\FlexApp\ContainerService\x86\msiexec_monitor64.exe
C:\Program Files\ProfileUnity\FlexApp\JitCut.exe
C:\Program Files\ProfileUnity\FlexApp\LwlLogonNotifier.exe
C:\Program Files\ProfileUnity\FlexApp\ReLauncher.exe
C:\Program Files\ProfileUnity\FlexApp\flusher.exe
C:\Program Files\ProfileUnity\FlexApp\lw_assoc_mgr.exe
C:\Program Files\ProfileUnity\FlexApp\lw_assoc_mgr64.exe
C:\Program Files\ProfileUnity\FlexApp\lw_child_vhd.exe
C:\Program Files\ProfileUnity\FlexApp\lw_child_vhd64.exe
C:\Program Files\ProfileUnity\FlexApp\lw_mft_util.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_proc_info.sys
C:\Program Files\ProfileUnity\FlexApp\lwl_proc_info64.sys
C:\Program Files\ProfileUnity\FlexApp\lwl_process_watcher.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_process_watcher64.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_profile_mgr.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_tray.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_player.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_player64.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_service.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_service64.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_trigger.exe
C:\Program Files\ProfileUnity\FlexApp\lwl_userapp_trigger64.exe
C:\Program Files\ProfileUnity\FlexApp\msiexec_monitor.exe
C:\Program Files\ProfileUnity\FlexApp\msiexec_monitor64.exe
C:\Program Files\ProfileUnity\FlexApp\symlink_creator.exe
C:\Program Files\ProfileUnity\FlexApp\symlink_creator64.exe
C:\Program Files\ProfileUnity\FlexApp\vhd.exe
C:\Program Files\ProfileUnity\Profile\ProfileService.exe
C:\Program Files\ProfileUnity\Tools\Refresh.exe
C:\Program Files\ProfileUnity\Tools\rsync.exe
C:\Program Files\ProfileUnity\Tools\volutil.exe
C:\Program Files\ProfileUnity\Tools\wkix32.exe
C:\Program Files\ProfileUnity\client.exe
C:\Program Files\ProfileUnity\ctxinit.exe
C:\Program Files\ProfileUnity\rdpinit.exe
C:\Program Files\ProfileUnity\userinit.exe
C:\Windows\System32\drivers\Cbfltfs3.sys
C:\Windows\System32\drivers\Cbfltfs4.sys
C:\Windows\System32\drivers\Cbreg.sys
C:\Windows\System32\drivers\cbfsfilter2017.sys
C:\Windows\System32\drivers\cbfsregistry2017.sys
C:\Windows\System32\drivers\cbregistry20.sys

 

ProfileUnity on network shares: 

\\<domainname>\netlogon\profileunity\:

Note: This is the current deployment path. If unsure, check the ProfileUnity console under Administration (top right)->ProfileUnity Tools->Deployment Path.

7z\x64\7z.exe
7z\x86\7z.exe
LwL.ProfileUnity.Client.Startup.exe
LwL.ProfileUnity.Client.Startup.Update.exe
LwL.ProfileUnity.Client.Logoff.exe

User's home portability directory:

  • \\profileserver\profiles\%username%\Portability 
    • Exclude: *.7z, *.lou, *.lbr *.vhd *.vhdx and *.manifest files located inside. 

DIA software storage location for DIA applications:

  • \\server\share\DIA_APPS\
    • Exclude: *.vhd *.vhdx

ProfileUnity Temporary directories: 

System Temp Directories:

  • c:\Windows\Temp\ProfileUnity
  • C:\programdata\ProfileUnity\postflight

User Temp Directory

The DIA package and ProfileDisk mount directories:

  • C:\FADIA-T
  • C:\FlexAppDIA-Temp
  • C:\Windows\Temp\flexappdia
  • C:\ProfileDiskMounts

For SMB cache mode and cloud for FlexApp Block level caching:

  • Block cache path = C:\DiskShadowData 

When using Citrix VDA 7.1.4 or above.

Add C:\Windows\System32\vds.exe to the trusted program list.

ProfileUnity Console executables on the PU Server:

  • All Exe's in "C:\Program Files (x86)\Liquidware Labs\ProfileUnity" and sub folders
  • All Exe's in "C:\Program Files\RabbitMQ Server" and sub folders
  • All Exe's in "C:\Program Files\MongoDB" and sub folders
  • All Exe's in "C:\Program Files\erl9.1" and sub folders

 

Symantec users, please refer to this KB:

Significant slow logon and logoff with Symantec Endpoint Protection

 

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