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When users log in printers are recreated but default printer setting is not being retained at each login

Product: ProfileUnity-FlexApp

Product Version: 5.7.298+

Expires on: 365 days from publish date

Updated: March 10, 2014

 

Problem:

When users log in printers are recreated but default printer is not being retained at each login 

 

Symptoms:

User has to manually set his/hers default printer.  This likely has to do with Vmware TPAutoconnect service.

The user is connecting through vMware View client from PC or from Thin Client

 

Possible Resolution(s): 

Verify that you are on latest version of ProfileUnity

Use Correct portability Rules in your ProfileUnity configuration:

Example:

  • Printers, (PU  5.7) 
  • User Default Printer, User Printers & Printer Settings ( PU 6.0)

Option A-1. - Disable "TP AutoConnect Service" - This option will stop any Client printers from showing up on VDI desktop.

Opton A-1) Base Image:

In the base (master) image stop and disable "TP AutoConnect Service" service, then shutdown, take new snapshot and recompose pool

 

Option A-2. Using GPO 

Use the view client adm template (vdm_client.adm) by adding to existing ProfileUnity GPO. 

Then under user configuration>administrative templates>Vmware View Client Configuration/RDP settings.  "Disable redirect printers"

Example:

vMwareGPO.jpg

 

Option B. - Disable default printer redirection in View Clients - This option will stop default setting (From Client Machine) showing up on VDI desktop.

Note: All printers will come through from desktop and install.

Disable default printer redirection in View Clients (usually physical machines or thin clients):

    • Log into the machine from where the View Client is launched. (ie..local machine not VDI)
    • Click Start     >  Run and enter regedit to open the registry editor.

Navigate to:

    • On 32-bit      systems: HKEY_LOCAL_MACHINE\SOFTWARE\ThinPrint\Client
    • On 64-bit      systems: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ThinPrint\Client
    • Edit the value     of DefaultState to change the value to 0. (REG_DWORD )

Note:

    • A value of 1      sets the default printer in the View desktop to the default printer on the computer running the View Client.
    • A value of 0      disables this redirection.
 

This KB article from vMware provides steps for disabling ThinPrint default printer redirection in View Clients:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2012770

 

Option C. - Set Default by ProfileUnity configuration - This Option will use ProfileUnity Console (Administrator configured) setting to set default printer on user's desktop.

Go to ProfileUnity Console>Printers>Edit printer rule and set appropriate printer as default

Example:

Default.jpg

 

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