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How do I capture elements needed for Microsoft Dynamics CRM Outlook 2011 Plugin

Product: ProfileUnity

Product Version: 5.5

Expires on: 365 days from publish date

Updated: June 18, 2013

 

Problem: 

How do I capture elements needed for Microsoft Dynamics CRM Outlook 2011 Plugin

 

 

Symptoms:

When users login they see

 MSCRM.png                      

 

Possible Resolution(s):

Please review following MS KB article.

 

http://support.microsoft.com/kb/953774

 

Make sure you are capturing (Merge)

 

HKCU\software\microsoft\mscrmclient

 

along with adding filesystem rule for

Userprofile - AppData\Roaming\Microsoft\MSCRM

 

 

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