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How To Send A PDF Configuration Summary To LiquidwareLabs Support

Product: ProfileUnity-FlexApp

Product Version: 5.2+

Updated: August 3, 2017

 

Problem:

Liquidware Labs support has requested a configuration PDF for troubleshooting purposes.

 

Resolution:

ProfileUnity 6.5 and newer:

1. Log in to the ProfileUnity Management Console.

2. Click Configuration Management on the left.

3. Click the PDF download link to the right of the configuration. Save the PDF locally and attach it to a reply to one of the emails from your case, or create a new case in the support portal and attach the report. 

Capture2.PNG

 

ProfileUnity 5.7-6.04:

1. Log in to the ProfileUnity Management Console.

Log_into_the_ProU_management_console.png

 

2. Click 'Configuration Management' on the left.

3. Click the reports button (magnifying glass over a printout) and choose 'View in PDF'.

Configuration_PDF.png

 

4. Save the PDF locally and attach it to a reply to one of the emails from your case, or create a new case in the support portal and attach the report. 

 

ProfileUnity 5.2 and older (appliance):

The following image shows how to download the configuration summary in PDF format.

Summary.jpg

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