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Error message during logon: "Unable to retrieve details for license group..." with nested groups

Product: ProfileUnity
Product Version: 5.5, 5.6, 6.0 Update 4, 6.5
Expires on: 365 days from publish date
Updated: September 25, 2014
 
 
Problem:
Error message during logon:
Unable to retrieve details for license group "PU_Group_Name". ProfileUnity will not apply settings for users that are not a member of this group. Please contact Liquidware Labs for licensing assistance. 
Unableto.jpg
 
Symptoms:
The "ProfileUnity" security group contains nested security groups and it does not contain any user objects.
Example:
nested0.jpg
 
Possible Resolution(s):
This issue is will be resolved in future ProfileUnity release.

Option 1) Add one user to "ProfileUnity" security group.

1. Create a user object and add the user to the 'ProfileUnity' security group:
nested.jpg
After this change, your other users (within nested groups) should be able to logon without any error messages.

Option 2) Use Distinguished name for ProfileUnity security license group as explained in this KB:

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