Follow

Status: Printer: Offline after ProfileUnity logon - ThinClient

Product: ProfileUnity FlexApp

Product Version: 5.6

Expires on: 365 days from publish date

Updated: October 11, 2013

 

Problem:

Everytime my user's logoff and log back in to thin client (Wise P25) they need to reinstall local USB printer (Dell 2350D)

 

Symptoms:

The drivers are on the base image and ProfileUnity is using "Printers" portability rule.

 

Possible Resolution(s):

Although "Printers" portability rule is used ProfileUnity can't capture and make portable ANY local USB printers. ProfileUnity can only:

  • Publish Network Printers
  • Capture Network Printers
  • Capture TCP/IP Printers

If the USB printer is coming back "Offline" its because the "Default" driver installed on the "Base/Master" image of the Thin client does not contain this printer on the list within *.inf file(s) And auto install fails to install correct driver when local printer is detected after logon.

Steps:

1) Open Base/Master image on your thin client for editng

2) Edit the default print driver file(s) *.inf and add the printer to the list

Example:

OffLinePrinterFix.jpg

Note: There could be more files that needs editing.

3) Add the printer to printer list (point to local default printer driver)

4) Logoff /Close the Gold/Master image from editing

The printer now should show as "Online" for the subsiquent users logging in to this particular client.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.