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Printers are not saving in Non-persistent VDI enviroment

Product: ProfileUnity-FlexApp

Product Version: 5.x

Expires on: 365 days from publish date

Updated: October 17, 2013

 

Problem:

User's are adding printers and they are not saving

 

Symptoms:

No printer present after logoff/logon of the user to VDI (non-persistent) desktop.

 

Possible Resolution(s):

Because desktop is destroyed at every logoff ProfileUnity captures settings for installed printer to "Printers.7z" using portability settings. ProfileUnity can not capture printer drivers. Printer drivers have to be present on the base/gold image.

Items to verify:

A) ProfileUnity is using "Printers" Portability Setting which is using "Printers" Ruleset (Portability Management)

B) Printer.7z is created inside "portability" directory of the user Example: homeshare\%usernamehere%\Portability

C) Printer driver is installed on the base image. To do this. Install printer on base image, Delete printer (don't remove printer driver) recompose

 

Related KB's

When users log in printers are recreated but default printer setting is not being retained at each login: https://liquidwarelabs.zendesk.com/entries/23774306

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