Follow

Online Upgrade from v5.6 to v5.7 Appear To Hang When Using Internet Explorer

Product: ProfileUnity-FlexApp

Product Version: 5.7

Expires on: 365 days from publish date

Updated: December 12, 2013

 

Problem:

When updating from within the ProfileUnity 5.6 console to v5.7, using IE9, 10 or 11, the upgrade process will appear to hang and not indicate the status of the upgrade.

 

Symptoms:

hang.jpg

 

Possible Resolution(s):

ProfileUnity is successfully updated in the background, however due to a bug in v5.6, the page fails to reload.  To resolve, simply REFRESH the page, login and confirm version 5.7 is now listed on the About page.  If it does not list 5.7, the upgrade process may still be running  or was not successful and it is recommended to click UPDATE once more. 

Steps: 

Click: Refresh

Click: Update again (if prompted)

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.