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The user profile service failed the logon. User profile cannot be loaded.

Product: ProfileUnity

Product Version: All versions

Expires on: 365 days from publish date

Updated: Feb 5, 2015

 

Problem: 

Unable to log in to the desktop.

Error: 'The user profile service failed the logon. User profile cannot be loaded.'

 

Symptoms:

Right after logging in to the desktop the following message shows up:

 

Also, the windows logs can show the following message (after you log in with an admin or some different user, or access the event logs remotely):

 

Possible Resolution(s)

This is a Windows issue. The user may have a corrupt profile. See the following two articles for some suggestions on how to deal with the user's profile:

Microsoft forum post

Another potential solution for persistent VMs and physical desktops: Sevenforums - Windows 7: User Profile Service failed the logon. User profile cannot be loaded.

The second solution listed in that article (Option Two - To Delete the User Account and Create a New User Account) described in that article proved to be effective in most cases.

Some customers were able to fix this only by:

1) Choosing a different master image.

2) Using earlier snapshot.

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