Follow

UIA crashing during installation of application(s). Problem event name: BEX64

Product: ProfileUnity

Product Version: 5.7.5129

Expires on: 365 days from publish date

Updated: January 30, 2013

 

Problem:

When installing application with UIA FlexApp enabled on new updated 64bit image, Install will crash with following error(s):

Werfault.exe - Application Error

The instruction at 0xef58f7e0 referenced memory at 0xef58f7e0.

The memory could not be written.

Problem Event Name: BEX64

Application name:

    • regsrv32.exe
    • lwl_userapp_player64.exe
    • REG.EXE
    • msiexec.exe
    • win64_32_x64.exe

Fault Module Name: lwl_userapp.monitor64.dll_unloaded

Symptoms:

Example:

KB_BEX64.jpg

 

Possible Resolution(s):

We are investigating the direct cause of this issue. We have released temporary workaround (before GA fix becomes available) fix for affected clients .

Resolution: Please update to newest version of ProfileUnity available (5.7.298) or later.

Related KB: How to check the version of ProfileUnity.

Related KB: Version Matrix

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.