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Explorer.exe Crashes After Login When Oracle RightNow CX Cloud Service Client Is Installed On The VM

Product: ProfileUnity

Product Version: 6.0

Expires on: 365 days from publish date

Updated: August 15, 2014

 

Problem: 

Explorer.exe crashes after logon. Oracle RightNow CX Cloud Service client is installed on the VM.

OracleCloudService.jpg

Symptoms: 

The following crash message appears:

Explorer_Crash.jpg

 

Possible Resolution(s):

The local application data folder is most likely redirected to a UNC path. Example: \\server\share\%username%\AppData\Local.

The solution is to redirect the Local Application Data folder to a mapped drive instead of a UNC path.

Step 1) Create Drive mapping. Example: L to \\server\share\%username%\AppData

Note: Uncheck 'Process Action After Login'.

Step 2) Redirect Local AppData. Example: L:\Roaming

Note: For consistency, redirect Application Data to: L:\Roaming.

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