Product Version: 6.0
Expires on: 365 days from publish date
Updated: August 15, 2014
Explorer.exe crashes after logon. Oracle RightNow CX Cloud Service client is installed on the VM.
The following crash message appears:
The local application data folder is most likely redirected to a UNC path. Example: \\server\share\%username%\AppData\Local.
The solution is to redirect the Local Application Data folder to a mapped drive instead of a UNC path.
Step 1) Create Drive mapping. Example: L to \\server\share\%username%\AppData
Note: Uncheck 'Process Action After Login'.
Step 2) Redirect Local AppData. Example: L:\Roaming
Note: For consistency, redirect Application Data to: L:\Roaming.