Follow

Error launching Office applications: 'External component has thrown an exception'

Product: ProfileUnity          

Product Version: Any

Expires on: 365 days from publish date

Updated: September 28, 2014

 

Problem:

UNC path is used for redirection of Application Data and Local Application Data.

 

Symptoms:

The following error appears when attempting to launch Microsoft Word or any other Office application:

Microsoft Office Customization Installer
There was an error during installation.
Name: [name of component]
From: [location of component]

External component has thrown an exception.

 

error.png

 

Possible Resolution:

The customer was using UNC paths to redirect Local Application Data and Application Data folders. Upon converting to a mapped drive letter, the error disappeared.

Follow this KB article for instructions on how to change folder redirection from a UNC path to a local drive.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.