Error launching Office applications: 'External component has thrown an exception'

Product: ProfileUnity          

Product Version: Any

Expires on: 365 days from publish date

Updated: September 28, 2014



UNC path is used for redirection of Application Data and Local Application Data.



The following error appears when attempting to launch Microsoft Word or any other Office application:

Microsoft Office Customization Installer
There was an error during installation.
Name: [name of component]
From: [location of component]

External component has thrown an exception.




Possible Resolution:

The customer was using UNC paths to redirect Local Application Data and Application Data folders. Upon converting to a mapped drive letter, the error disappeared.

Follow this KB article for instructions on how to change folder redirection from a UNC path to a local drive.

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