After Automatic Update From 6.0 Update 1 to 6.0 Update 2 on a Windows 2012 Server, Web Console is Unavailable and Web Service Is Uninstalled

Product: ProfileUnity          

Product Version: 6.0 U1 upgrading to 6.0 U2 on Windows Server 2012 and 2012 R2 servers

Expires on: 365 days from publish date

Updated: October 29, 2014



Automatic update was selected from the menu instead of a manual installation.

The ProfileUnity console prompts for an update any time a new version is detected. The dialog box that appears prompts Windows Server 2012 and 2012 R2 users to perform a manual update. If the 'Update' button is clicked, an automatic update is performed. 




After the automatic update is performed, the console becomes unavailable and the ProfileUnity Web Services API service no longer shows in Services.


Possible Resolution:

In Control Panel, open Programs and Features, select ProfileUnity, and click Repair. After the repair is performed, the console will be available again after a few minutes and the ProfileUnity Web Services API service will show as installed in Services.




Additional Resources:

How To Upgrade ProfileUnity 6 To 6.0 Update 2

Review the ProfileUnity Release Notes to learn what's new, major bug fixes, known issues, system requirements, and other upgrade information.

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