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ProfileUnity hangs during startup - Trust Providers

Product: ProfileUnity-FlexApp

Product Version: 6.0+

Expires on: 365 days from publish date

Updated: December 16, 2014

 

Problem:

ProfileUnity hangs during startup - Trust Providers

 

Symptoms:

ProfileUnity “Hang” at logon. When a user logs in, the screen freezes right before ProfileUnity or just after the splash screen shows up on the screen.

In two observed cases the startup hanged on a LWL_userapp_trigger.exe

 

You can also find the following in elevation logs. 

Trust verification failed on path: C:\Program Files\ProfileUnity\client.exe Error: The revocation process could not continue - the certificate(s) could not be checked.

 

Possible Resolution(s):

 

NOTE: 

ProfileUnity (PU)  validates the executables to make sure they were not hacked or hijacked by a hacker.

Because PU does elevation this process need to be in place to prevent any security breach.

When PU is failing, it appears to be failing during a certificate validation.

 

It is a CMS security guideline for .NET StrongName verification that is causing a problem.

 

 

The following key will have to be removed from that GPO configuration to fix this problem.

 

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Trust Providers\Software Publishing

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