Product Version: 6.0
Expires on: 365 days from publish date
Updated: February, 11, 2015
Citrix XenDesktop lwl_userapp_trigger64.exe crashes during login or just after desktop load
Problem Event Name: BEX64
Application Name: lwl_userapp_trigger64.exe
Application Version: 1.1.4622.33575
Application Timestamp: 5447bce2
Fault Module Name: StackHash_50c1
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000000014048f7d0
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 50c1
Additional Information 2: 50c15d7f382123f384d6f60f0cb4c899
Additional Information 3: b003
Additional Information 4: b0035eea250826ddecab58f280e25c1a
A few times now (mainly Citrix PVS) We have seen with XenDesktop environments that “StandBy” is taking way to much memory. In theory standby is supposed to free up when needed and standby is disk pages but windows can take time to clear this out and for logoff it’s not going to be fast enough.
Create 2 User Defined scripts (one at logon and one at logoff) using the setting defined in the attached screen shot. Download the attached file in this KB "EmptyStandbyList_exe" and rename to "EmptyStandbyList.exe" and place the file in your ProfileUnity folder in Netlogon
Please use this exe attached as a pre ProU logoff script, that will free up memory right before ProU needs it. You could even use this when free memory is low and clearing standby could help to have more “free” memory.
Save and update your ini in netlogon.