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"The LDAP server is unavailable" Can't login to ProfileUnity console with domain user.

Product: ProfileUnity-FlexApp

Product Version: 5.7+, 6.0.x

Expires on: 365 days from publish date

Updated: July 8, 2015

 

Problem:

Can't login to ProfileUnity console with domain user. Error message: The LDAP server is unavailable.

Logon with local admin to ProfileUnity console is successful. 

 

Symptoms:

Liquidware_Labs_Customer_Support_-_Agent_-_Google_Chrome_2015-07-08_11-54-47.png

 

Possible Resolution(s):

Option 1)

Restart "ProfileUnity Web Services API"

 

Option 2)

Remove ProfileUnity server from AD domain, restart, re-add the ProfileUnity server back to AD domain. 

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