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KiXtart - Fatal exception occurred during logon with ProfileUnity

Product: ProfileUnity-FlexApp

Product Version: 5.7+

Expires on: 365 days from publish date

Updated: July 31, 2014

 

Problem:

During logon to Windows 2003 TS user's get error:

>>>KiXtart<<< 

Fatal exception occurred.

 Kixtart-fatal_exeption_error.jpg

Symptoms:

Event Viewer messages:

Example 1:

Generates an EVENT ID

Event Type: Error
Event Source: KIXTART
Event Category: None
Event ID: 1
Date: 1/10/2012
Time: 9:59:48 AM
User: N/A
Computer: CSNT07
Description:
The description for Event ID ( 1 ) in Source ( KIXTART ) cannot be
found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote
computer. You may be able to use the /AUXSOURCE= flag to retrieve this
description; see Help and Support for details. The following information
is part of the event:
ERROR : Error in expression: this type of array not supported in
expressions.!
Script:
C:\DOCUME~1\ADMINI~1.CRE\LOCALS~1\Temp\2\unttmp2\hcrze2ijvg85q2hts1f1.kx
Line : 4275

 

Example 2:

Event ID: 5

Kixtart_event_viewer_error.jpg

Possible Resolution(s):

1) Most likely profileunity.lic in "...\netlogon\profileunity" directory is corrupted.

Please contact Liquidware Labs Support and submit a ticket to request a new license file.

2) Also the license generated might be required to have "+DIA" removed from the license file.

3) Another possibility is that  path to the ini is not accessible by client.exe

To test this:

change ini path in HKCU\Software\Liquidware Labs\ProfileUnity to:

\\server.domain.com\netlogon\profileunity

or

\\ip_address\netlogon\profileunity

than run: c:\program files\ProfileUnity\userinit.exe

If the error does not presents itself again than change the same path in ProfileUnity GPO.

 

 

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