ProfileUnity 6.5 - Console will not launch, red 'ProfileUnity web services are currently down' screen appears

Product: ProfileUnity

Product Version: 6.5

Expires on: 365 days from publish date

Updated: October 20, 2015



After installation of ProfileUnity, the user opens the web console and the following message appears:


The following message may appear in the web console logs:

2015-10-16 15:07:14 [550] ERROR - Failed to connect to Broker: 'localhost', Port: 5672 VHost: '/'. ExceptionMessage: 'None of the specified endpoints were reachable' 2015-10-16 15:07:14 [550] ERROR - Failed to connect to any Broker. Retrying in 5000 ms


Possible Resolution(s)

During installation of ProfileUnity, the user is prompted to specify a service user account and password.

If this password starts with a number (0-9), a pound sign/hash mark (#), or other special characters, the message above may appear. This has been resolved in ProfileUnity 6.5.1. 

If the password contains a caret sign (^) in any position, the problem may also occur. This issue is due to be fixed in the next service release.


Change the password of the service account or use a different account. If you have a snapshot of the VM, we recommend reverting to the previous snapshot before reinstalling.

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