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VM locks up on "Welcome" screen with VHD profile disk.

Product: ProfileUnity

Product Version: 6.5+

Expires on: 365 days from publish date

Updated: February 29, 2016

 

 

Problem:

This behaviour usually occurs on following login to the desktop after VHD profile disk creation. 

The VM becomes unresponsive while waiting on "Welcome" screen for the desktop. 

Hard reset of the VM is needed to bring it back from hung state.

 

Symptoms:

2nt time logging in to a desktop with VHD profile disk

vShield Endpoint drivers (part of vMware Tools) are installed. vShield is needed for AV scanning.

The VHD profile disk file remains open after resetting the VM. 

 

Possible Resolution(s):

Please install following microsoft fix on the base image:

https://support.microsoft.com/en-us/kb/2614892  

Recompose the VM machine pool

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