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DIA does not work for some users, Debug error: Virtual Child Disk could not be created.

Product: ProfileUnity

Product Version: 6.5+

Expires on: 365 days from publish date

Updated: May 5, 2016

 

Problem: 

DIA will not work for some users or all users.

When Debug Mode is enabled there is an error:

FLexAppDIA - Exception - Virtual Child Disk could not be created.. Exit code was:5. Message was: Access is denied.

 Liquidware_Labs_Customer_Support_-_Agent_-_Google_Chrome_2016-05-05_10-47-51.jpg

Symptoms: 

VHD log:

Failed to create the virtual disk path: C:\FADIA-T\

 

Resolution:

1. Verify that all the users have rights to access location where VHD DIA disks are stored (usually UNC share) .

2. Verify the Removable devices are allowed in your environment.

Check the following KB

https://liquidwarelabs.zendesk.com/hc/en-us/articles/210633543

3. If the customer is using Dell Desktop Authority, and has the USB Device Security client installed, VHD FlexApps will not work.

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