I was asked for the back end logs for troubleshooting — What do I need to do?

Product: Stratusphere FIT/UX         

Product Version: N/A

Expires on:365 days from publish date

Updated: Feb 15, 2012


Problem: I was asked for the back end logs for troubleshooting. What do I need to do?


Symptoms: N/A


Possible Resolution(s)


1.    Log into the Stratusphere™ Hub Console using root/sspassword credentials.

2.    Execute the following commands:

·        cp /var/log/tnt/tnt-backend.log/home/friend/

·        chown friend:friend /home/friend/tnt-backend.log

·        chmod 644/home/friend/tnt-backend.log

3.    Now from your desktop, use WinSCP and connect to your Stratusphere™ Hub using friend/sspassword as credentials and download the tnt-backend.log to your local desktop.

4.    Zip the log file and send it to us.

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