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Data is missing or metrics are shown blank in the Stratusphere console on the Inspector page. Some graphical data may be shown, but machine drill down may be unavailable.

Product: Stratusphere FIT\UX

Product Version: ALL

Expires on: 365 days from publish date

Updated: Nov 19, 2012


Problem: Data is missing or metrics are shown blank in the Stratusphere console on the Inspector page. Some graphical data may be shown, but machine drill down may be unavailable.

Symptom: Missing data for specific or all machines based on the same master image, easy check would be Administration, Inventory.  Missing 'Uptime' column data is one sign of a WMI issue.

Diagnosis: In root/cimv2 run wbemtest to query WMI.

Simple query to try on a machine with missing data is:
select * from Win32_PerfRawData_PerfProc_Process
Which should return process info. We also query these:
Win32_PerfRawData_PerfDisk_LogicalDisk Win32_PerfRawData_PerfDisk_PhysicalDisk Win32_PerfRawData_Tcpip_NetworkInterface Win32_PerfRawData_PerfOS_Memory Win32_PerfRawData_PerfOS_System

In a PowerShell cmd prompt, an example query command would look like this:  get-wmiobject -namespace root\cimv2 -class Win32_PerfFormattedData_PerfOS_System

Check to make sure these queries return valid data.

Solution: If these queries do not return valid data the problem can be resolved by resetting WMI counters. The command to rebuild WMI performance counters is: lodctr /R

Run the command in elevated Command Prompt.  Command option is case-sensitive.  Using lower-case "r" may sometimes return error.

You would then want to test the query again to see that the issue is resolved.  If this happens on all desktop based on a specific image, this should then be performed within the image and a recompose done after verifying it resolves the issue on a single desktop.

 

Once complete, please follow steps in the following KB for complete solution

https://liquidwarelabs.zendesk.com/hc/en-us/articles/210640903-PCoIP-counters-missing-with-Unidesk-and-AWS-deployments

 

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