Product: Stratusphere FIT\UX
Product Version: ALL
Expires on: 365 days from publish date
Updated: Nov 19, 2012
Problem: Data is missing or metrics are shown blank in the Stratusphere console on the Inspector page. Some graphical data may be shown, but machine drill down may be unavailable.
Symptom: Missing data for specific or all machines based on the same master image, easy check would be Administration, Inventory. Missing 'Uptime' column data is one sign of a WMI issue.
Diagnosis: In root/cimv2 run wbemtest to query WMI.
Simple query to try on a machine with missing data is:
select * from Win32_PerfRawData_PerfProc_Process
Which should return process info. We also query these:
Win32_PerfRawData_PerfDisk_LogicalDisk Win32_PerfRawData_PerfDisk_PhysicalDisk Win32_PerfRawData_Tcpip_NetworkInterface Win32_PerfRawData_PerfOS_Memory Win32_PerfRawData_PerfOS_System
In a PowerShell cmd prompt, an example query command would look like this: get-wmiobject -namespace root\cimv2 -class Win32_PerfFormattedData_PerfOS_System
Check to make sure these queries return valid data.
Solution: If these queries do not return valid data the problem can be resolved by resetting WMI counters. The command to rebuild WMI performance counters is: lodctr /R
Run the command in elevated Command Prompt. Command option is case-sensitive. Using lower-case "r" may sometimes return error.
You would then want to test the query again to see that the issue is resolved. If this happens on all desktop based on a specific image, this should then be performed within the image and a recompose done after verifying it resolves the issue on a single desktop.
Once complete, please follow steps in the following KB for complete solution