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Altiris agent leaking memory and handles on process it creates, potential GDI_Query.exe Faults

Product: Stratusphere FIT/UX

Product Version: 4.8.1

Expires on:365 days from publish date

Updated: Dec 21, 2011

Problem: Altiris agent leaking memory and handles on process it creates.  Potentially resulting in GDI_Query.exe Faults

 

Symptoms: GDI_Query.exe Faults system runs slow.

View of processes running onmachine to look for:

                     gdi_query         27540   8   1  106    880     0:00:00.062     0:01:43.013

                    conhost           27052   8  6   87   6740    0:00:00.358     0:01:41.562

                    gdi_query         28332  8   1  130   888     0:00:00.062     0:01:30.705

                    conhost           11244   8  6   87   6744    0:00:00.421     0:01:30.252

                    gdi_query         28500  8   1  110   884     0:00:00.015     0:01:19.348

                    conhost           26060  8   6   86  6736     0:00:00.405     0:01:18.584

                    gdi_query         28576  8   1   66   868     0:00:00.031     0:01:10.004

                    conhost           26900   8  8   88   6900    0:00:00.249     0:01:09.692

                    svchost           26024   8  8   67   3444    0:00:00.218     0:01:02.157

                    cmd               26320   8  5   78  11636    0:00:00.093     0:00:52.532

                    gdi_query         27080  8   1   54   868     0:00:00.000     0:00:51.892

                    conhost           27308   8  6   89   6900    0:00:00.109     0:00:51.331

                    conhost           28096   8  8   89   6204    0:00:00.249     0:00:50.675

                    gdi_query          2180  8   1   54   868     0:00:00.015     0:00:34.077

                    conhost            9144   8  8   89   6864    0:00:00.202     0:00:32.580

                    gdi_query         26584  8   1   34   772     0:00:00.031     0:00:20.926

                    conhost           24260   8  6   88   5452    0:00:00.093     0:00:19.710

                    gdi_query         23720  8   1   34   776     0:00:00.000     0:00:09.336

                    conhost           26356   8  8   89   5560     0:00:00.109     0:00:08.369

Possible Resolution(s):

  1. Deploythe CID version 4.8.2.1 (Please contact support for download)
  2. Addthe following new reg keys to HKLM\Software\Liquidware  Labs\ConnectorID\

Key: DisableGDIStats   Type: REG_DWORD   Value: 1 (to disable)

Key: DisableGPUStats   Type: REG_DWORD   Value: 1 (to disable)

            Make sure to account for using theWow6432Node on a 64 bit machine

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\LiquidwareLabs\ConnectorID]

"DisableGDIStats"=dword:00000001

"DisableGPUStats"=dword:00000001

 

[HKEY_LOCAL_MACHINE\SOFTWARE\LiquidwareLabs\ConnectorID]

"DisableGDIStats"=dword:00000001

"DisableGPUStats"=dword:00000001

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