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Stratusphere Hub standalone stops working after upgrading to 5.5

Product: Stratusphere Fit/UX

Product Version: 5.5

Expires on: 365 days from publish date

Updated: July 30, 2013

 

Problem: Stratusphere Hub standalone stops working after upgrading to 5.5

 

Symptoms: After upgrading Stratusphere Hub Standalone to 5.5, its UI becomes unaccessible.

 

Possible Resolution(s):

In Stratusphere 5.5, we start using SSL in Hub-Database communications.  However, the upgrade process may fail to enable SSL option in database config on Standalone Hub.  To verify if that is the case, you can follow these steps:

  1. Logon to Stratusphere Hub as friend/sspassword, and 'su -' to swtich to root.
  2. Run: grep ssl /var/lib/pgsql/9.1/data/postgresql.conf 
  3. Check and see if it returns with "#ssl = off".  If so, proceed with the correction procedure below; otherwise, please contact support

To correct "#ssl = off" error, run the following commands in order:

sed -i 's/#ssl = off/ssl = on/g' /var/lib/pgsql/9.1/data/postgresql.conf

grep ssl /var/lib/pgsql/9.1/data/postgresql.conf   (verify that ssl is set to on)

sv restart postgresql

sv restart tnt-backend 


The UI of Stratusphere Hub should return in a couple minutes.

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