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Event Type "CID" - "Failed to decode request from <Server IP>

Product: Stratusphere FIT/UX         

Product Version: N/A

Expires on: 365 days from publish date

Updated: August 20, 2013

 

Problem:

My machines are not communicating with my Stratusphere hub

 

Symptoms: 

I am getting this error on all machines running Connector ID software.

This happens when there is a mismatch between the certificates of the Hub and the CID Key. When the CID Key sends information to the Hub, the Hub cannot decode this information based on the public/private key PKI infrastructure built into them. This happens because:

  1. The Hub was re-installed after the initial download and pushing of the CID Keys.
  2. The CID Keys were downloaded from a different Hub and are now pointing to a new Hub does cannot decode/decrypt the information from the CID Keys.
  3. This could occur also based on reusing the DNS based IP Address to a new IP Address but the certificates don’t match.

 

Possible Resolution(s):

Uninstall the existing CID Key and install the CID Key from the “production” hub on ALL desktop machines

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