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API Builder screen boxes and drop-downs are empty

Product: Stratusphere FIT/UX

Product Version: 5.6.2 or higher

Expires on: 365 days from publish date

Updated: Apr 14, 2015

 

Problem:

API Builder page loads but drop-downs and boxes are empty.

 

Symptoms:

May also have blank tables in the Diagnostic Inspectors and/or SQL errors in the Advanced Inspectors.

 

Possible Resolution(s):

The mentok_run database on the HUB may be corrupt or have bad entries.  To resolve, we will force the recreation of the database on the HUB.  (Even if using a separate DB appliance, this particular database resides on the HUB.)  No data will be lost by executing the command below.

Logoff from the Stratusphere UI.

Login to the HUB appliance via SSH: https://liquidwarelabs.zendesk.com/entries/24782618-How-do-I-Remote-Access-Stratusphere-Appliance-Console-

Execute the following command as root:

echo "drop database mentok_run;" | su - postgres -c 'psql portal'

Logoff SSH and log back on to the Stratusphere UI, click the Advanced tab and wait for it to load after the message regarding a successful installation.  All the tabs should now function correctly.

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