Product: Stratusphere FIT/UX
Product Version: 5.6.x and above
Expires on: 365 days from publish date
Updated: Apr 16, 2015
Support Requests Diag Logs from Stratusphere Hub
Stratusphere Hub runs into some error that is not obvious, and support needs additional logs from Stratusphere Hub to diagnose the problem.
Log onto Stratusphere Hub with your admin account (default admin account is 'ssadmin'), and access the following link:
And enter username 'diag' password 'diag'
Once login, click on Download Logs link on the upper right corner. You may email the log files to Support, or request a FTP account from us and upload it to LWL for further diagnosis.