Product: Stratusphere FIT/UX
Product Version: 5.6.x and above
Expires on: 365 days from publish date
Updated: Apr 16, 2015
Support Requests Diag Logs from your Stratusphere Hub
There are Stratusphere errors and support needs additional logs to diagnose the problem.
Log onto your Stratusphere Hub with your admin account (default admin account is 'ssadmin').
Change the address URL to:
When prompted enter:
User Name: diag
Once you are logged in, click on Download Logs link in the upper right corner.
You may email the log files to Support, or request a FTP account to upload it for further diagnosis.