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Large API queries result in browser timeout or connection reset error

Product: Stratusphere FIT/UX

Product Version: 5.7.x, 5.8.x

Expires on: 365 days from publish date

Updated: Feb 16, 2017

 

Problem:

Large API queries don't complete and result in a connection reset or browser connection timeout error.

 

Symptoms:

Running a much smaller/simpler query runs fine but large ones result in connection being reset by the Strat server.  The default timeout on the webserver for requests of this sort is set to 17200 seconds.  Increasing will allow these queries to complete.

 

Possible Resolution(s):

Increase the TimeOut value in /etc/lwl/httpd/conf.d/mentok.conf on the HUB appliance.

1. SSH to HUB appliance as friend/sspassword using Putty or similar tool then execute 'su -' and provide the same sspassword to gain root access

2. Execute the following 2 commands:

sed -i 's/TimeOut 17200/TimeOut 99999/g' /etc/lwl/httpd/conf.d/mentok.conf

service lwl-httpd22 restart

3. Try running the large API query again

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