"The user name or password is incorrect" error message. Configuration deployment tool is not working.

Product: ProfileUnity          

Product Version: 6.5.6 and above

Expires on: 365 days from publish date

Updated: September 26, 2016




Administrator account with full permission gets the following message when deploying/updating a configuration. "The user name or password is incorrect".


 ProfileUnity Server console log shows the following message.

2016-09-12 14:56:08 [26] INFO  - Connecting to share '\\fileShare\YourFolder' using 'Domain\username'.
2016-09-12 14:56:08 [26] INFO  - Connected to remote share.
2016-09-12 14:56:08 [26] ERROR - WebMessage Error: The user name or password is incorrect.

2016-09-12 14:56:08 [26] ERROR - System.IO.IOException: The user name or password is incorrect.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)
   at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
   at ProfileUnity.WindowsManagement.FileSystem.WindowsFileManager.CopyToRemote(Byte[] bytes, String remotePath, String username, SecureString password, String domain, Boolean overwrite)
   at ProfileUnity.Legacy.ClientTool.LegacyClientToolManager.Deploy(Byte[] bytes, String remoteFullPath, String username, SecureString password, String domain, Boolean overwrite)
   at ProfileUnity.Web.Modules.Main.Api.ConfigurationModule.GetConfigurationScript(Object o)



A very likely reason for this error (assuming no permission issues are involved) is that the administrator has recently changed a password. The administrator has changed his AD password, however, the cashed password on the PU server is still set to the old one. 



The easiest way to fix this problem is to restart a VM that hosts  ProfileUnity web console, and log in with new password.




Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.