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FlexApp DIA Printer/Printer Drivers No Longer Playback After Updating Windows

Product: ProfileUnity-FlexApp

Product Version:  6.5.5+

Updated: October 3, 2016

 

Problem

After updating Windows, certain DIA packages containing Printers/Print Drivers appear to no longer playback correctly.

Symptoms

A captured printer/print driver (i.e. CutePDF) is no longer restored to Devices and Printers or was restored, but can not be printed to without experiencing a windows driver installation error.

Resolution

A recent Windows Update requires printer drivers to now be ‘package-aware’ for secuirty purposes.  To resolve the issue with DIA playback, please do one of the following:

  1. If available, obtain an updated driver from the printer/software vendor that is package-aware and repackage your DIA package using this updated version.

OR

  1. Uninstall the corresponding Windows Security Update that adds this Printer Driver requirement.

 

Windows 8.1/2012R2 and older (& Win7)

KB3170455

 

Windows 10

KB3163912

 

Windows 10 (v1511)

KB3172985

 

Windows 10 (v1607 “Anniversary Edition”)

This update is integrated into Windows 10 v1607 and therefore can not be uninstalled.

For more information on this update, please see: https://support.microsoft.com/en-us/kb/3170455

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