Product: Stratusphere FIT/UX
Product Version: 6.7.0-1, 6.7.0-2
Expires on: 365 days from publish date
Updated: June 21, 2024
Problem:
- Machine group fails to report when Collect Process Write Metrics is enabled at Hub Administration > Connector ID Keys > Connector ID Key Properties in the Stratusphere web UI
- imgrcomm.txt file within the Connector ID folder on the workstation shows the following error:
Last successful contact: NEVER
Last successful update: NEVER
Last failed contact: Tue Jun 11 13:33:56 2024
REASON: Error registering ConnectorId with Center: SOAP-ENV:Server [Fault: com.trustednetworktech.identity.imanager.backend.service.IHostRegistrationServiceException]
DETAIL:
DETAIL: Could not create certificate; nested exception is java.lang.NullPointerException (1001)
DETAIL: Invalid argument
Possible resolution:
If you aren't able to patch your appliances, you may work around the issue by disabling Collect Process Write Metrics for all machine groups with custom CID settings. Enabling for a single machine or All Machines should not create the issue above.
To resolve the machine group setting issue, putty into the hub and CID collectors and run the following commands. For on-premises appliances, the user is friend, AWS is ec2-user, and Azure is azureuser or whatever unique username was chosen. If the appliance does not have internet access, you can download the rpm below and WinSCP it over (skip the wget command):
sudo bash
wget https://cdn.liquidware.com/stratusphere/hotfix/lwl-collector-backend-1.0.3-83944.noarch.rpm
rpm -Uvh --nosignature lwl-collector-backend-1.0.3-83944.noarch.rpm
systemctl restart lwl-backend
The next callback should succeed for any affected machines/groups.