Product: Stratusphere FIT/UX
Product Version: 6.7.0-2
Expires on: 365 days from publish date
Updated: July 8, 2024
Problem:
6.7.0-2 Collectors show pending database inserts at Collector Administration > check collector > View Properties. CID Data Collection numbers for Pending reports and CID reports processed do not change when updating the Collector properties.
Possible resolution:
Putty or console into the hub and CID collectors and run the following commands. For on-premises appliances, the user is friend, AWS is ec2-user, and Azure is azureuser or whatever unique username was chosen. If the appliance does not have internet access, you can download the rpm below and WinSCP it over (then skip the wget command):
sudo bash
wget https://cdn.liquidware.com/stratusphere/hotfix/lwl-module-stratusphere-inspection-data-processor-copy-0.298.1-1.noarch.rpm
rpm -Uvh --nosignature lwl-module-stratusphere-inspection-data-processor-copy-0.298.1-1.noarch.rpm
systemctl stop httpd lwl-backend lwl-smx
/opt/lwl/nats-server/bin/client/nats -s localhost:4223 consumer rm -f cid-reports SqlBulkCopierInspectionDataProcessor
systemctl restart lwl-natsd lwl-nats-server
systemctl start lwl-backend lwl-smx
systemctl start httpd