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Can't delete lwl_proc_info64.sys after uninstalling ProfileUnity Client

Product: ProfileUnity-FlexApp

Product Version: 6.x

Expires on: 365 days from publish date

Updated: March 1, 2018

 

Problem:

After running lwl.profileunity.client.startup.exe /uninstall command in elevated cmd to uninstall ProfileUnity client tools the driver file lwl_proc_info64.sys is left behind and can't be deleted.

The full path to the file is c:\Program Files\ProfileUnity\FlexApp\lwl_proc_info64.sys

Symptoms:

File left behind:

 

Possible Resolution(s): 

Open elevated CMD and run this command:

sc stop lwl_proc_info

Example:

Than try to delete the file manually again. 

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