Product: Stratusphere FIT/UX
Product Version: 6.0.0 and above
Expires on: 365 days from publish date
Updated: Sep 27, 2018
Problem: Stratusphere Hub needs to be isolated from the internet. Therefore Connector ID agents need to register with a CID Collector instead of the Hub.
Possible Resolution(s): Change CID key Callback DNS Name setting to match a CID Collector's IP or fully qualified domain name. The CID key installers will be updated with that callback address, so any new CID installations will register that collector rather than the hub.
Check your Collector Administration to find a CID Collector's IP or DNS Name.
Then change CID key Callback DNS Name in your Configuration tab to match the IP or fully qualified domain name of the CID Collector. Be sure the collector is either a CID or CID/Network collector, not just a Network collector.
Download the CID agent installer and install on your machine:
After the CID key agent is installed, verify the callback address by running the Connector ID application in the machine's control panel. The CID collector should appear next to Assigned Hub: