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No ProfileUnity License Server Defined. Please contact your system administrator

Steve Ku
  • Updated

Product: ProfileUnity-FlexApp

Product Version:  6.8.x

Expiration: 365 days from publishing

Updated: June 28, 2024

 

Problem:

No ProfileUnity License Server defined. Please contact your system administrator. 

Description:

NoProfileUnity_License_Server_Defined.png

Resolution:

This pop up is triggered because ProfileUnity client tools 6.8.x is unable to communicate with the ProfileUnity License Server. 

Step 1) - Deploy ClientSettings.xml

  1. Go to the "Administration" Page in the ProfileUnity management console. 
  2. From the "Client Settings" section:
    • Verify that "ProfileDisk and FlexDisk VMDK Mode" is set to "Disable ProfileDisk and FlexDisk VMDK" only if you are not currently using ProfileUnity ProfileDisk.
    • Verify that "Deployment Path" is where your ProfileUnity client tools are located.
    • Select "Deploy Client Settings". This will upload the ClientSettings.xml file to your Deployment Path. ClientSettings.xml contains ProfileDisk information (replacing nodes.xml) and the connection string that is used for license communication.

Note: If the client settings path is configured in GPO, set the deployment path to the same share that is configured in the policy.

Step 2) - Update ProfileUnity Client tools to read the new "ClientSettings.xml"

  • Option 1) If the GPO Computer Startup Script is configured restart/refresh your desktops/pool
  • Option 2) If there is no GPO Computer Startup Script, with the clientsettings.xml file in place, re-run the ProfileUnity installer (lwl.profileunity.client.startup.exe) in elevated CMD window. Recompose the pool. 

If there are still problems with licensing, please contact support (support@liquidware.com) and attach 3 files:

  • "clientlicensingservice log" which is found in c:\windows\temp\profileunity. 
  • "LwL.ProfileUnity.Client.License.Service.exe.config" found in C:\Program Files\ProfileUnity\Client.NET 
  • "ClientSettings.xml" from netlogon\profileunity share (same as client tools location)

Example for client service log:

 

Testing Connection between the machine and the ProfileUnity console:

You can also test the connection for the port used for licensing requests by running the below via PowerShell. 

For Versions prior to 6.8.5 use this command \ test below
powershell Test-NetConnection -Port 5672 -ComputerName IP or FQDN of ProU Server

For Versions 6.8.5 and newer use this command \ test below
powershell Test-NetConnection -Port 443 -ComputerName IP or FQDN of ProU Server

Current ProfileUnity port map for reference

685port.png

 

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