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Anti Virus software on ProfileUnity console might cause it to stop processing licensing requests.

Product: ProfileUnity-FlexApp

Product Version:  6.8.x

Expiration: 365 days from publishing

Updated: December 18, 2018

 

Problem:

My ProfileUnity console was processing licenses and now the list of licensed users is incomplete. No new users's licenses are showing on ProfileUnity server's licensing page. Also users are receiving message: "No ProfileUnity License Server defined. Please contact your system administrator. "

Description:

NoProfileUnity_License_Server_Defined.png

Resolution:

1) Restart ProfileUnity Server (Windows Server Reboot)

2) Please add following directories and processes to the exclusion list of Anti Virus installed on the ProfieUnity console server(s):

Exclude these directories from active monitoring:

  • C:\Program Files (x86)\Liquidware Labs\ProfileUnity
  • C:\Program Files\erl9.1
  • C:\Program Files\MongoDB
  • C:\Program Files\RabbitMQ Server

(Optional) List of Processes to exclude from active monitoring:

  • C:\Program Files (x86)\Liquidware Labs\ProfileUnity\FlexDisk\FlexDiskService.exe
  • C:\Program Files (x86)\Liquidware Labs\ProfileUnity\ProfileUnity.Host.exe
  • C:\Program Files\erl9.1\erts-9.1\bin\erl.exe
  • C:\Program Files\erl9.1\erts-9.1\bin\erlsrv.exe
  • C:\Program Files\erl9.1\erts-9.1\bin\epmd.exe
  • C:\Program Files\erl9.1\erts-9.1\bin\inet_gethost.exe
  • C:\Program Files\erl9.1\lib\os_mon-2.4.3\priv\bin\win32sysinfo.exe
  • C:\Program Files\MongoDB\bin\mongo.exe
  • C:\Program Files\MongoDB\bin\mongod.exe
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